Customer reviews of Hothfield Cars

By Anonymous on 02 April 2024 | Purchase not verified

The owner is rude and intimidating. If you are a woman I suggest bringing somebody along with you when you visit this place. In the end I didn’t buy a car here but popped into crossroad motors on the way home and put down a deposit on something I liked.

Reply from Hothfield Cars on 02/04/24

Many thank for your feedback Caroline, Firstly as the owner of this Business I have watched and listened to the CCTV of your visit to our Dealership. From the outset your body language & attitude towards my colleague was extremely negative, he gave you the opportunity to look at the vehicles that you had shown an interest in, However, one of the cars was provisionally reserved waiting a finance acceptance at that time and told you it would not be fair to the other customer to allow a test drive in it ( how would you feel if it happened to you ?) the other car was sold and paid for, leaving one car available to drive which he started preparing to get off the forecourt for you, but at that point you became quite rude & questioning how we run my Business. You are absolutely correct in saying that you didn't buy from here, as by this time you where asked to leave the dealership, as a decision was made not to sell you a vehicle on the grounds of your attitude towards him. I have been in the industry nearly 40 yrs & sold many 1000's of vehicles & can honesty say I cant remember seeing somebody who thinks they are so entitled !!!!! I am delighted you have found an alternative car elsewhere & wish you many miles of happy motoring in it.

By Natalie H on 15 January 2023 | Purchase not verified

Really happy with the car I purchased here. Service was fantastic and exceeded expectations. The car was ready for collection in record timing and though there was a minor mechanical issue after purchase (10 year old car), it was resolved with minimal disruption or fuss. I'd buy from here again and recommend to others!

Reply from Hothfield Cars on 16/01/23

An absolute pleasure Natalie, thank you for your 5 star review & taking the time to share the experience you had from us, it was Pleasure meeting you and having the opportunity to assist with your new car, as always, it's a pleasure to deal with such genuine & grateful customers. Once again, apologies for the electrical gremlin & thanks for your understanding.

By Guy P on 13 January 2023 | Purchase not verified

So easy to deal with, welcoming and good quality cars, would happily buy here again! Thanks!

Reply from Hothfield Cars on 13/01/23

A real pleasure Guy, thank you for your positive review & taking the time to share the experience you had from us, it was Pleasure meeting you and having the opportunity to assist with your new car, as always, it's a pleasure to deal with such genuine & grateful customers.

By Phil S on 07 August 2021 | Purchase not verified

I am a return customer and they were helpful and professional , I find them honest and I wouldn’t buy a car from anyone else after my experience

Reply from Hothfield Cars on 09/08/21

Phil, Many thanks for your positive review & taking the time to share the experience you had from us, your continued support and custom is much apricated, looking forward to welcoming you back again in the future. As always it's a pleasure to welcome such genuine & grateful customers back to the dealership who have purchased from us previously.

By Anonymous on 11 May 2021 | Purchase not verified

Garage sales blurb nothing like advert. Doesn't accept credit or debit cards as cleatly stated; wanted £5000 non refundable deposit to personal account rather than business account. Never dealt with a garage like this before. Avoid.

Reply from Hothfield Cars on 11/05/21

Iain, Thanks for you review, as we explained to you very clearly in numerus email the car belongs to our proprietor personally, so the transaction would not be though the business which you fully understood and agreed too, you offered to pay us £5000 deposit on a credit card, which due to high cost charged by the credit card company we no longer accept credit cards as payment, Furthermore, there was never any discussion as to whether or not it was refundable as the option was not available to you. You also expected us to wait nearly 2 weeks to complete the sale on a car that we had an huge amount of response too. You are approximately 550 miles from us which indicates to us that the vehicle was exceptional value and rare with the high level of spec and very low mileage, i honestly feel your review was written out of sore grapes because you could not get your own way with the transaction.However, I wish you well with your search for your ideal car & sincerely hope you get your own way throughout the transaction. kind regards.

By Harry H on 24 June 2020 | Purchase not verified

Right car - Right price - all in all a painless experience -a couple of small issues with the car (blown fuses) but soon sorted. I found Louis very easy to do business with ( supply some biscuits) !! Would buy from this dealer again.

Reply from Hothfield Cars on 25/06/20

Harry, many thanks for your positive review & taking the time to share the experience you had from us , it was Pleasure meeting you and getting the opportunity to assist with your new car. FYI, the biscuits were a great addition to the deal. Thanks again.

By Gareth B on 01 July 2019 | Purchase not verified

Fantastic service, found the car I was looking for on Auto trader, emailed late last night asking them to hold the car for me until this morning which they did. I will definitely use and recommend this company again

Reply from Hothfield Cars on 02/07/19

Gareth, Thank you for taking the time to share the experience you had from us, Its always a pleasure to deal with such genuine & grateful customers.

By DENVER P on 13 April 2019 | Purchase not verified

I have just purchased a car from Hothfield car sales and I am extremely happy with the friendly and hassle free service I received, the car was spotless exactly as described in the add, the guy was helpful where needed and he even dropped the car off to my home address I would definitely recommend this garage, if you are looking for a reliable and well looked after used vehicle to pay these guys a visit.

Reply from Hothfield Cars on 15/04/19

Many thanks for your kind words Denver, it was Pleasure meeting you and being able to assist with your purchase, thank you for taking the time to share the experience you had from us.

By Sharon Frances K on 09 March 2019 | Purchase not verified

Fabulous, good old fashioned proper customer service. They cannot do enough to help. We won’t go anywhere else for cars in future and would recommend Hothfield Cars to anyone.

Reply from Hothfield Cars on 11/03/19

Many thanks for your positive review Sharon, it was great seeing you and Simon again ,i'm so pleased to be given the opportunity to assist you again with your new car. Its always a pleasure to deal with such genuine & grateful people.

By Sarah K on 31 March 2018 | Purchase not verified

Extremely disappointed and unhappy, I drove 45 mins for a prebooked appointment to test drive a car but upon arrival was told a test drive wasn't allowed unless I was going to buy it! - my test drive was prebooked!!! ...how can anyone ever commit to buying a 2nd hand car without driving it first?! Absolutely crazy.

Reply from Hothfield Cars on 31/03/18

Sarah, In response to your recent review, WASTE OF TIME! i couldn't agree more...... After agreeing too come in early on Good Friday to meet you, ahead of other appointments we had that day. The decision was made not to offer you a test drive as i was finding it difficult too manage your expectations and demands (new wheels etc) on a vehicle that has covered 72000 miles, this resulted in a commercial decision being made by ourselves, that maybe it was best for both parties not to sell you a car. We try too treat our customers fairly, However sometimes no matter what this is just not achievable. We wish you luck in finding our perfect car.